Managed Services & O&M
Sky Tech staffs service desks, manages incidents and problems, and runs steady-state operations against clear, measured service levels.
Reliable service operations, accessibility, and compliance at program scale.
Run reliable IT services with managed support, service operations, accessibility, and compliance expertise.
Sky Tech keeps critical environments productive through disciplined ITIL-aligned operations — responsive service desks, observability that shortens outages, and Section 508 accessibility built into every release.
> platforms Sky Tech delivers this work on ServiceNow ITSM, JAWS & Adobe Acrobat Pro, Monitoring & log analytics, and Azure DevOps.
> standards Every engagement is built to ITIL 4 service management practices, Section 508 / WCAG 2.1 AA conformance, FISMA-aligned operational controls, and Privacy Act data handling.
> service areas
Monitoring & Reliability
Sky Tech puts observability, logging, and alerting in place to shorten time to resolution and stabilize production releases.
Section 508 & Accessibility
Sky Tech audits to WCAG 2.1 AA, tests with JAWS, and runs document remediation workflows that scale across programs.
Release & Documentation Discipline
Sky Tech supports Agile releases and writes the technical documentation and knowledge transfer material that outlast staff rotations.
> what you get
- Measured SLAs with month-over-month improvement
- Accessibility findings remediated, not just reported
- Documentation that survives contractor transitions